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NEW QUESTION # 21
How can the Incentive Plan to Seller Earnings OMBP in Oracle Fusion Cloud CX Sales Performance be evaluated for its success?
Answer: C
Explanation:
The Incentive Plan to Seller Earnings OMBP aims to boost sales through compensation strategies. Its success is best evaluated by measuring the impact of incentives on sales representative performance and earnings by analyzing sales metrics, such as revenue growth and deal size.
Metrics Focus: Revenue growth and deal size directly reflect how incentives drive performance and earnings, aligning with business goals.
Comprehensive Evaluation: Ties incentives to measurable outcomes, ensuring effectiveness is quantifiable.
Option A (Complexity): Complexity doesn't measure results.
Option B (Plan Count): Quantity doesn't guarantee impact.
Oracle Fusion CX Sales Performance documentation, like "Incentive Compensation Guides," emphasizes sales metrics for success evaluation.
NEW QUESTION # 22
Which KPI provides valuable insight into the performance of the Opportunity to Quote OMBP?
Answer: C
Explanation:
The Opportunity to Quote OMBP focuses on converting opportunities into successful quotes. The Quote to Win Ratio is the KPI that provides the most valuable insight into this process's performance.
It compares the number of quotes sent to the number of deals won, directly measuring the effectiveness of the quoting process in securing business.
A high ratio indicates quotes are well-targeted and compelling, while a low ratio signals inefficiencies or misalignments.
Option A (Total Quotes Sent): This measures activity volume but not success or performance quality.
Option B (Average Deal Size): While valuable, it reflects outcomes rather than the quoting process's performance.
Oracle Fusion Cloud CX Sales documentation, such as "CX Analytics FAQs," highlights Quote to Win Ratio as a critical KPI for assessing conversion efficiency in sales processes.
NEW QUESTION # 23
Which metric is used to measure the success of the Knowledge Gap to Solution OMBP?
Answer: A
Explanation:
The Knowledge Gap to Solution OMBP in Oracle Fusion Cloud CX Service aims to bridge agent knowledge gaps to resolve customer issues effectively. Its success is measured by a combination of metrics: customer satisfaction ratings, average case resolution time, and knowledge article accuracy, making "All of the above" the correct answer.
Customer Satisfaction Ratings: Reflects how well resolutions meet customer expectations, a direct outcome of effective knowledge use.
Average Case Resolution Time: Measures the efficiency of applying knowledge to close cases quickly, indicating process effectiveness.
Knowledge Article Accuracy: Ensures the solutions provided are correct, reducing rework and enhancing trust in the knowledge base.
Combined Impact: These metrics together provide a holistic view of the OMBP's success in improving service quality, speed, and accuracy.
Oracle Fusion Cloud CX Service documentation, such as "Service Center Guides" and "CX Analytics FAQs," emphasizes these metrics as critical for evaluating knowledge-driven processes.
NEW QUESTION # 24
Which feature in Oracle Fusion Cloud SCM ensures that supply planning recommendations reflect the latest supplier information?
Answer: A
Explanation:
Oracle Fusion Cloud SCM optimizes supply planning by integrating supplier data. The feature that ensures recommendations reflect the latest supplier information is Real-time Supplier Collaboration.
Functionality: Enables direct, real-time communication with suppliers to share updates on capacity, lead times, and availability.
Impact: Supply plans dynamically adjust to current supplier conditions, improving accuracy and responsiveness.
Option B (Reorder Points): Adjusts inventory thresholds but doesn't incorporate supplier data.
Option C (Manual Verification): Inefficient and outdated compared to real-time integration.
Option D (Separate Models): Disjointed forecasting lacks supplier synchronization.
Oracle Fusion Cloud SCM documentation, like "Supply Chain Collaboration Guides," highlights this feature's role in planning.
NEW QUESTION # 25
What is the primary function of the Knowledge Gap to Deliver Resolution OMBP in Oracle Fusion Cloud CX Service?
Answer: D
Explanation:
The Knowledge Gap to Deliver Resolution OMBP in Oracle Fusion Cloud CX Service aims to empower agents to resolve issues efficiently. Its primary function is to provide agents with AI/ML-powered knowledge base search tools.
AI/ML Tools: Enable real-time, intelligent searches of the knowledge base, delivering relevant solutions instantly based on case context.
Impact: Reduces resolution time and improves accuracy, bridging the knowledge gap effectively.
Option A (No Knowledge Base): Contradicts the OMBP's reliance on knowledge resources.
Option C (Automation): Focuses on agent empowerment, not full automation.
Option D (Training Focus): Training is supplementary; resolution is the goal.
Oracle Fusion Cloud CX Service documentation, such as "Oracle AI for Fusion Applications," emphasizes AI/ML search tools for this OMBP.
NEW QUESTION # 26
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